Q: Are you still in business?

A: As a matter of fact, we are!  :)

Q: Do you ship order to destinations outside of United States?

A: Unfortunately, we do not.  The hassle is just too much for a small shop like ours to handle.  Besides, it's always much cheaper to acquire the item(s) you are looking for locally (within your country).  

Q: Do I have to pay sales tax?

A: GumballGT.Com is a registered business in the State of New Jersey.  We are required to collect sales tax from customers in New Jersey. 

Q: I just placed an order.  What I can expect from this point on?

A: Immediately after you placed your order, you will receive 2 confirmation emails (one from us, one from PayPal).  Once we receive the order notification, we will begin the process to get your order to you (enter order into our database, assign an invoice #, generate an invoice, generate a shipping label, pack the order, and deliver the package to our local FedEX location).  Once your order is shipped, an email with tracking code will be send to you. 

Q: FedEX does not recognize the tracking code you provided.  What gives?

A: Shipment info won't be available immediately after you receive the shipping notification from us.  Rest assure, we won't send you an email with tracking code unless your package is already in the hands of the folks at FedEX.

Q: Do you have -insert-an-item-name-here- in stock?

A: If the item is listed on our website with "add to cart" button, it's in stock.  At least once a week, we compare the virtual inventory to actual stock level.  We also remove out of stock items  from our virtual inventory system very often to make sure our website is free of clutter.  In some rare cases, some out of stock items were listed as in stock due to system or human error.  If an order contains out of stock item, we will notify the effected customer immediately.

Q: Do you accept pre-order?

A: No.  However, we can reserve one or more upcoming items that we will carry for you.  Just email us for more details.     

Q: One of the items I want was sold out not too long ago.  When can I expect restock to arrive?

A: Unfortunately, we rarely re-order sold out items.  Since we only have very limited space in our stock room, we'd like to reserve it to new and exciting releases.

Q: I am looking for a item from the brand you carry.  Can you help?

A: Due to the size of our operation, we can't carry everything from manufacturers we work with.  Generally, we only sell what we collects.  However, you are welcome to ask.

Q: How to place a special bulk order (6 or more identical pieces of certain item)?

A: Please contact us via email with the specific item(s) description and quantity for more information.  Most special bulk orders take one to two weeks to ship (if desire item(s) is available).  Special bulk discount will apply.

If you have any other question, concern, or comment, please email us.  We will get back to you as soon as we can.  Thank you.